FAQs

FAQs2021-12-12T22:13:06-03:00
How to buy?2021-12-12T23:40:17-03:00

First you must register, and there request a consultant, we will contact you shortly to advise you and assist you in your purchase.

Who can buy?2021-12-12T23:42:48-03:00

All companies, societies and persons registered under the tax law of each country, for equipment and machines we manage your import directly and safely.

Who guarantees my purchase?2021-12-12T23:48:09-03:00

DirecMachines guarantees the satisfaction of your purchase, that you receive what you really paid or we will refund your money.

Who guarantees my equipment or machine?2021-12-12T23:52:03-03:00

All equipment and machines have a direct Factory warranty with terms ranging from 1 to 3 years according to the specifications of each Manufacturer. Any warranty claim is made through DirecMachines, we accompany you throughout the purchase and warranty process.

Who invoices my purchase?2021-12-12T23:54:47-03:00

 DirecMachines invoices your purchase.

What is the waiting time?2021-12-12T23:57:07-03:00

Depending on the model and brand of the equipment, machine or spare part, it varies from 10 to 120 days depending on availability and type of transport.

Do you have shipping costs? Which are?2021-12-12T23:59:06-03:00

Yes, the prices are set in the Port or Free Zone of your country of origin, a transparent calculator of transportation to your place of work will be the cost.

Where do you deliver my equipment / machine?2021-12-13T00:02:24-03:00

At your place of work or another place  to be agreed.

Who manages the logistics and delivery?2021-12-13T00:05:07-03:00

DirecMachines manages 100% of the logistics to your place of delivery.

How does my purchase arrive?2021-12-13T00:07:11-03:00

Depending on the type of purchase (equipment, machine, spare part or accessory), it can be by air, sea, land or mixed transport.

Requesting professional advice is free?2021-12-13T00:09:42-03:00

Yes, it will be by highly trained professionals to help you and assist you, you just have to register.

What kind of advice do you provide?2021-12-13T00:12:28-03:00

The most convenient type of equipment or machine for your work, with the latest in the industry and technology.

We want to be a permanent consultation platform and that your purchase becomes a very good experience!

What is the “code released” system for spare parts?2021-12-13T00:14:35-03:00

With the purchase of your construction and/or mining equipment or machine you will receive user, technical and workshop manuals, where you will have the assembly and explode drawings of all the components that make up your equipment or machine with a “Code” or part number, which you can request it on our platform in the event of any possible damage; and solve easily and quickly with your trusted mechanic or through the list of mechanics registered on our platform, which correspond to your area or country of origin.

How do I buy my part or accessory with the”code unlocked”?2021-12-13T00:16:39-03:00

Entering in DirecMachines (you must register previously) / Spare parts / enter your released code, part number or description of the spare or accessory and then an advisor will contact you to provide you information, and guide your purchase.

What is the satellite monitoring and tracking system of my equipment?2021-12-13T00:18:27-03:00

 It is currently in its last stage of development. Very soon it will be available for you. With the purchase of your equipment or machine, a satellite tracking module with sensors will be installed that will allow you to remotely monitor its location, status, mode of use, performance, service, etc

How and where can I do my service and maintenance of my equipment or machine?2021-12-13T00:20:15-03:00

 You can do the services with your trusted mechanic or with the list of repair shops registered on our platform, corresponding to the area where you are. In our platform you can buy the Pack of consumables, filters for the entire year of your equipments, etc.

With our “code released” system you can buy any spare part or accessory simply, quickly and at the lowest market price.

 You will have totally free and unlimited access to user manuals, spare parts and equipment and machine workshops when you purchase your equipment or request it for free on our platform.

Why are prices 30% lower at DirecMachines?2021-12-13T00:23:05-03:00

 Factory direct purchases eliminating all intermediation costs.

We have unique commercial agreements for purchase volume.

Why buy from DirecMachines?2021-12-12T22:17:46-03:00

Because together, we will make your purchase a very good experience; we achieve the best price and service in a new method of shopping.

Be part of the new world… be part of DirecMachines!

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